Originally Posted by sethdlh
Its really random how Amazon is amazing with customer service most of the time but totally drops the ball on some things. I don't want to sound ungrateful for their service, I am thankful they willingly throw out those $5 credits, but an upgrade to overnight shipping after waiting for 4 days for a pre-order to ship would've been nice.
Deep Discount has really stepped up their game on shipping over the last year after a year or 2 of being totally unreliable. Unfortunately for them their customer service is still run by braindead idiots lol
When I first ordered from DD it took FOREVER to get to me. I refused to order from them, deal or no deal, until their shipping changed. Like you said they've really changed and I've ordered 5 DVD's from them for X-mas. Kind of sucks they changed their FREE shipping to over $25 but shipping is cheap so no biggie.